The Equipment Coordinator is a core member of the HDS Augmentative and Alternative Communication (AAC) Clinic team and is responsible for providing technical input and custom fabrication, when needed, to the AAC team for assessment with respect to both computer equipment and mounting hardware; provide training and troubleshooting to clients in the use of assistive technology for communication in the clinic, at client homes and remotely; maintain AAC equipment in inventory at clinic; and coordinate and document client equipment purchased and leased.
Our ideal candidate:
- Performs timely repair and preventative maintenance of equipment within the AAC clinic inventory as well as for clients. This also includes maintenance and repair of equipment in client’s residences.
- Minimizes the impact of equipment related risk to patients and staff by ensuring all equipment adheres to relevant safety standards.
- Completes procedures including, but not limited to acquiring, dispensing, servicing and replacing communication equipment for AAC clients.
- Facilitates equipment transactions and documentation including ordering, receiving and returning equipment (e.g. preliminary leases, service repairs, clinic loans, lease removals, Assistive Devices Program).
- Facilitates equipment purchases and leases for clients and the AAC Clinic (e.g. source quotes, generate invoices and 3rd party funding application).
- Reconciles client accounts related to equipment transactions (e.g. Centralized Equipment Pool).
- Reconciles ADP funding reports against AAC financial reports.
- Assists with maintaining the Clinic’s financial accounts.
- Cleans equipment according to organizational infection prevention and control standards.
- Organizes equipment in-service/demos and participate in delivery of education sessions and AAC presentations.
- Sets up and dismantle equipment for assessment, trials and training.
- Participates in AAC meetings and service committees as required.
- Makes notes in the client record of direct service contact with client.
- Constructs, adapt, mount and bill appropriately, communication systems for AAC clients.
- Customization and adaptation of existing equipment to meet client needs.
- Provides technical input to team assessment of AAC clients and to assist in the development of equipment prescriptions and training protocols for clients and caregivers.
- Maintains a resource network including technologists/technicians at the Technology Access Clinic, other Ontario AAC clinics and product vendors.
- Develops policies and procedures related to technical support of the AAC clinic.
- Supports and participate in quality activities, including providing feedback from clients to device manufacturers.
- The incumbent ensures the provision of quality patient care.
- Other job duties as required.
The successful candidate will possess:
- Biomedical Technology, Computer Science or equivalent Degree/Diploma from a recognized university or college required.
- Recent experience working in a healthcare setting and/or experience with AAC, assistive technology preferred.
- Valid driver’s license with a clean driving record and access to an insured vehicle required.
- Must possess interpersonal skills sufficient to maintain effective working relationships with department staff, hospital staff, patient, families, and outside contacts.
- Awareness of various communication disabilities requiring AAC.
- Advanced knowledge and skills working in Windows, Apple and Android Operating Systems. Knowledge and experience with accessibility features within each is a strong asset.
- Intermediate skills and knowledge using Microsoft Excel, Word, and Outlook.
- Strong problem solving and technical troubleshooting skills.
- Organizational skills and the ability to prioritize work sufficiently to handle a workload with regular interruptions, while maintaining a high level of accuracy.
- Ability to work in a manner that exemplifies the core values of Hotel Dieu Shaver Health and Rehabilitation Centre.
- Knowledge of conditions and measures related to the safety of patients when using AAC equipment
- English language verbal communication skills sufficient to understand and communicate detailed instructions, directions and procedures clearly to patients, students and other staff.
- English language literacy skills sufficient to complete and review patient assessment and treatment reports.
- Proven ability to perform the physical requirements of the position. Must be able to lift equipment up to 50 lbs.
If you are interested in serving our community in an environment of holistic and compassionate care and would like to join our team, we invite you to submit your resume and cover letter.