For Patients

Documents that are required from the Hotel Dieu Shaver Health and Rehabilitation Centre pursuant to the Customer Service Standard of the Accessibility for Ontarians with Disabilities Act are available upon request.

Philosophy of Care

In keeping with the mission and Values of Hotel dieu Shaver Health and Rehabilitation Centre, key elements of the philosophy are defined as below:

A Patient Focused Approach = Person Centred Care:

Person Centred Care is an approach in which clients are viewed holistically and compassionately. Person centred care involves respecting human dignity through patient advocacy, empowerment, and respecting the patient’s autonomy, voice, self-determination, and participation in decision-making.

Statement of Information Practices

Click here to read about how Hotel Dieu Shaver protects your personal health information.

Patient Rights

We recognize the following fundamental rights of our patients and we are committed to maintain an environment that both nurtures and protects these rights:

To receive courteous and respectful care regardless of gender, creed, ethnic origin, sexual orientation, age, family status, financial or medical status.
To receive assistance toward independence and self-care to the maximum level possible in comfort and dignity.
To expect all to be properly identified and those providing direct care to be introduced to the patient.
To have confidentiality regarding your personal, financial, medical and other records which are entrusted to the facility and available only to those for whom the information is essential and/or those authorized by the patient.
To receive all information necessary to give informed consent to any diagnostic or treatment intervention, including the known risks involved and existing alternatives to the proposed care or treatment. (note: in the case of an incompetent patient, this information will be given to the patient’s substitute decision maker.)
To refuse treatment and be informed of the potential health risks of your decision.
To request and receive information about your illness including diagnosis, treatment and prognosis in terms and language that you are able to understand.
To choose whether or not to participate in any research project. To be informed of any additional financial cost that may be incurred for services.
To request information about the procedure for addressing concerns and the ability to raise those concerns or recommend changes regarding the care and service received without fear of reprisal.
To involve family and/or friends with aspects of your care as appropriate.
To be provided with palliative care and to die with dignity in accordance with ones beliefs and wishes.

Patient Responsibilities

Hotel dieu Shaver recognizes your rights and reminds you of your responsibilities as a patient. They include:

Cooperate and participate with your health care providers during your treatment.
Provide accurate information about your illness to the best of your ability.
Accept the consequences of refusing treatment. Treat your health care team and fellow patients in a respectful and considerate manner.
Be patient if you encounter delays and understand that sometimes other patients’ needs may be more urgent than yours.
Be responsible for personal property and valuables.
Treat hospital furnishings and property with respect and obey no smoking by-laws and other hospital regulations. Cooperate and participate in planning for your discharge. Arrange payment for all uninsured financial costs incurred in your care.
Voice any concerns regarding care to your health care providers. Identify one family member or friend appointed as your Care team

Upon your admission to Hotel dieu Shaver a primary staff physician will be assigned to you. Other members of your care team may include: nurses, physiotherapists, occupational and recreational therapists (and assistants), case manager, pharmacy, speech-language pathologists, social worker, dietician, chaplain, environmental assistants and volunteers.

Upon arrival, What Can I expect?

When you arrive at Hotel dieu Shaver, you will be assessed by your health care team. you and your family will be meeting with the Case manager within two weeks of admission to discuss your discharge target date and destination. all treatment and care will focus on improving your quality of life and preparing you for your successful discharge.

During my Stay, What Can I expect?

During your stay at Hotel Dieu Shaver, the team will perform regular assessments and discuss with you and your family their findings.

The team will also review your treatment goals and discharge plans.

Change in your condition may require you to be transferred to another program and location within the facility. Prior to a move taking place, your health care team will discuss this with you. From time to time there may be a need to move you to another room on the in-patient unit in