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Information for Patients

Our team is committed to providing patients with all the information they need to feel comfortable & confident before, during, & after their stay at Hotel Dieu Shaver.



Patient & Family Handbook, Hotel Dieu Shaver, St. Catharines, OntarioPatient & Family Handbook | Download

Our Patient & Family Handbook (in PDF format) is provided to assist patients and families in feeling comfortable at all stages of their experience with Hotel Dieu Shaver. All the information contained within this handbook is also available on this website.

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Your Care Team

Upon your admission to Hotel Dieu Shaver, a primary doctor will be assigned to you. Other members of your care team may include nurses, nurse practitioners, physiotherapists, occupational and recreational therapists (and assistants), a case manager, pharmacists, speech-language pathologists, a social worker, a dietitian, a chaplain, environmental assistants, and volunteers.

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Clinical Teaching Model

Hotel Dieu Shaver Health and Rehabilitation Centre participates in the clinical training of students in a variety of health care disciplines. During your stay, one or more of these students may participate in your care under the supervision of a physician, registered nurse, registered practical nurse, or other registered allied health professional. If you choose not to have a clinical student participate in your care, please inform the charge nurse.

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What To Bring

Personal Belongings | You are responsible for your own personal belongings. It is recommended that you keep personal belongings to a minimum, including electronic equipment, which may be a health and safety issue. Labels on your belongings will help prevent loss of these items.

Money | You are responsible for any money kept at your bedside. Only small amounts should be kept for personal needs.

Personal Aids | Personal aids such as hearing aids, glasses, dentures, or communication devices should be kept in a safe place when not in use. A basket placed on your over-bed table is provided for this purpose. Please do not place personal aids on your meal tray.

Non-Skid Footwear | To help prevent falls, you must bring non-skid footwear (ie. shoes or slippers). Non-skid socks are not acceptable. Acceptable non-skid footwear must be worn at all times while out of bed.

Toiletries & Supplies | You will be required to bring your own toiletries, comb, brush, toothbrush, toothpaste, tissues, denture products, electric razor, body lotion, soap, and shampoo. Electric items, such as razors and hair dryers, will be inspected by our maintenance staff to ensure they comply with the appropriate safety standards.

Clothing | Once we have identified the program that you will be participating in, we will talk to you about the personal clothing you will need.

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Your Physician & Physiatrist

When you are admitted, you will be under the care of a physician, usually a family physician. A physiatrist, who is a specialist in Rehabilitative Medicine, will be available for consultation. Because your medical condition is considered stable when you are transferred from an acute care hospital to a rehabilitative, complex care facility, a physician will see you based on your medical needs. Should there be a change in your medical condition that requires advanced assessment or intervention, you will be transported to an acute care hospital.

In all our rehabilitative and restorative programs, patients must accomplish milestones or goals to sustain progress. Sometimes, patients are unable to achieve these goals, and progress plateaus or ceases altogether. If this happens to you, the health care team will advise you, and you may be moved to another program in which you will receive therapy that is less intense and/or frequent. You may be required to move to another patient care unit within our facility.

During your stay at Hotel Dieu Shaver, the team will perform regular assessments, and discuss their findings with you and your family. You and your family will be meeting with a case manager during your hospital stay, to discuss your discharge date and destination.

If there is a change in your condition, you may be transferred to another program and location within the facility. Your health care team will discuss any such move with you before it takes place. From time to time, it may be necessary to move you to another room on the inpatient unit in order to accommodate you or other patients.

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During Your Stay

Allergies or Reactions to Medicines | Tell all your care providers if you have allergies or reactions to medicines. Wear your allergy bracelet, if you need one. Ask us about your medicines, particularly if they are new or different. Ask why you are getting them. Don’t be afraid to tell us if you think you may receive the wrong treatment or medicine.

Identification | Wear your hospital bracelet at all times. Be sure that the staff members that take your blood and give you tests, treatment, or medicines check your ID bracelet and ask your name.

Infection Prevention | Help prevent infections by washing your hands.

Concerns | If you have concerns or questions about your care, speak to your health care provider or the unit supervisor immediately.

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Discharge Planning

Hotel Dieu Shaver supports a philosophy of safe and timely care that meets the health care needs of patients and their families in the most appropriate setting. Every patient admitted should expect to return home, and be provided the opportunity to make long-term living decisions from home. Planning for your return home and back into the community starts on the day of your admission. A discharge date will be determined by your health care team, and you will be advised of this date. It is expected that you work with the team to identify and resolve any barriers to your returning home on or before the identified discharge date.

Hotel Dieu Shaver will hold patient clothing and equipment left at the facility for 30 days after discharge or transfer. After the 30-day time frame, these items will be donated to charity.

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Emergency Exits

The doors to the stairwells are “keypad access”. Patients at risk of wandering may be supplied with a Watchmate security bracelet that will disarm doors and elevators, preventing exit. Family members and visitors should check with staff before assisting patients with leaving the unit, feeding, or transfer.

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Code Red – Fire Alarm

If the fire is not in your immediate area, you and your visitors are to return to your room, close the door and windows, and wait for further instructions. A staff member will assist you as needed. Visitors who are in the coffee shop, gift shop, or cafeteria during a fire alarm must report to the front entrance of the hospital and stay in the main lobby until the all clear is announced.

Note: To help ensure the safety of our patients, visitors, and staff, Hotel Dieu Shaver conducts monthly fire drills at either 10 a.m. or 2:30 p.m.

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Photographs of Patients

A “double identifier” process has been implemented at Hotel Dieu Shaver, whereby staff will ask the patient for their consent to have their picture taken. The patient must give both verbal and written consent in order for the photograph to be taken. The photos are not for public viewing. One photo is put in the patient chart, and the other is put in the medication administration record.

This is a patient safety initiative. It is an extra measure of protection for our patients that reduces medication errors, and helps to identify patients should they go missing.

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Patient Rights and Responsibilities

The Patient Rights and Responsibilities are designed to help nurture positive relationships between patients and healthcare professionals. We are committed to providing you with compassionate and quality healthcare. Please review your rights and responsibilities to better understand what you can expect from us as caregivers and what we respectfully request of you in order to make your stay as comfortable as possible.  Read more here.

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