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Compliments

  • Wishing all the staff who knew my sister the very best. There are no words to appropriately express how deeply I appreciate all of you! Sincerely
    Family Member
  • Ron Gilbert – Volunteer Nevada Booth - Ron’s wife Katy was a patient at Hotel Dieu Shaver Health and Rehabilitation Centre from January 8, 2014 to December 1, 2015, (nearly 2 years) with stage 4 breast cancer. Ron spent every day for those two years travelling from his home in Welland to Hotel Dieu Shaver to visit his wife. Katy was incredibly enthusiastic about the hospital’s Art Therapy program and also enjoyed painting some of the creations made in the Carpentry Shop. Katy required a 2 nurse transfer to get out of bed and into her wheelchair. Being far from home was not ideal but Ron remarks that is was a blessing in disguise as Katy felt at home at Hotel Dieu Shaver and the care was amazing. Early in 2016, Katy passed away. On March 1, 2016, Ron started volunteering with Hotel Dieu Shaver’s Auxiliary. Currently he volunteers in the Nevada booth every Tuesday, and is trained in the Dieu Drop-in Café & Bistro so he can volunteer there as well. Ron wanted to volunteer at Hotel Dieu Shaver to give back to the hospital and give thanks for everything that was done for his wife. He also wanted to stay in touch with all the wonderful people he met at Hotel Dieu Shaver. Ron says “patients came and went, but the staff - that’s who I really want to keep in touch with. They were always there and always wonderful.” He names several therapist and nurses, but also all the housekeepers, the kitchen, the therapy staff, and all the nurses. “This is a really special place.” He says he could never repay Hotel Dieu Shaver, but volunteering is a good way to start. Ron is retired from Home Hardware in Welland. He has 4 children - 1 daughter who is a nurse in Renfrew and 3 sons that live in Toronto.
    Ron Gilbert
  • Recently, I was a patient at HDS for about a month. I feel I was very lucky to have had a bed provided for me because, while I needed extra support because of previous spinal cord surgery, I was there due to the fact that I had broken my ankle and required surgery and rehabilitation. I want to commend all of you there for the extraordinary work that is accomplished at HDS on a daily basis. While I was able to make good and rather straight forward progress, I was able to see over the weeks, the progress that stroke and amputation patients made under the expert tutelage of Joy, Karen, Nancy, Don and Katharine and company in your excellent rehabilitation facility. In addition, your nursing staff, many of whom have been with you for many years - which I hope you see is a testament to the atmosphere that has been created there - were not only professional and caring but personable too. Nurse Ratchet - Sue - in room 120 and all her cohorts made time for repartee and laughs which are part of the healing process. This was true too of the cleaning staff, Sandra and her cohorts and the porters, Debbie and Lori and company and such PSW’s as Sam who made our daily routines that much more enjoyable. I was pleasantly surprised at the quality of the food served. While I would jokingly comment to friends who visited that I knew I was not checking into the Ritz Carlton, I thought you did very well in terms of variety, quality and portion size. What a plus it was too to discover that pets were able to visit! Not only did my Scottie, Stewart bring cheer to my room but so too did all the other pets that were visiting on a regular basis. Please extend my thanks to all those dedicated personnel who work so hard to return us to the outside world as soon as safely and reasonably as possible. Their efforts are greatly appreciated not only by us, the patients, but also our families who could rest more easily knowing that their loved ones were being cared for in such an excellent facility. Yours sincerely
    Patient
  • "Home" is where you are loved. Mom was well loved here!! Together, the team, the unity, the communication, the tenderness, the hugs, the TIME, the ears, the shoulders, the giving, the hands, the smiles, the tears, the consistency, the love is all part of a GREAT, SPECIAL, PRECIOUS, TO B TREASURED AND PRESERVED GIFT that you all share here. Thank you for sharing it with mom and in turn with us as a family. You were the tangible evidence of Gods love and we will be forever grateful. May God bless you all with continued hearts of love, understanding and compassion. May He enlarge your hearts to see what few often do and in that love, bless. With our love, gratitude and thanks.
    Family Member
  • "Recently I completed a seven week stay at the Hotel Dieu Shaver Health and Rehabilitation Centre. I am happy to be sending this letter of appreciation. The hospital has commendable staff. The porters and the cleaners, the patient caregivers, including the doctors and the nurses, were admirable. Throughout I was treated with kindness and prompt attention whenever sought. Dr. Luce visited daily and arranged for remarkably swift attention from consultant, Dr. Paul Stacey. My therapy sessions were thoroughly professionally handled with a delightfully cheerful spirit. I must mention in particular the therapists Jeanne Boc, Samira Shah, and Jennifer Moccia, plus Don for my gym sessions, who all helped me significantly, patiently, and productively. My thanks to all who make the Hotel Dieu Shaver such an immensely purposeful centre for those needing the highly specialized care the Centre provides. When one of my daughters visited for the first time, I was waiting in the Dieu Drop In. She merely walked through the entrance lobby, plus the few short steps to the coffee bar "this impresses me as a very happy place" she told me. A delightful tribute. My thanks again, please relay a "Hi" to Sister Louise. I enjoyed meeting up with her again. Sincerely
    Patient