As the only rehabilitation hospital in the Niagara Region, Hotel Dieu Shaver Health and Rehabilitation Centre provides specialized post-acute hospital care and exceptional clinical outcomes through inpatient and outpatient rehabilitation and complex care programs. Our interprofessional team utilizes state of the art equipment to restore health, rebuild lives, and renew hope providing the highest quality of compassionate care to every patient. Hotel Dieu Shaver is where careers begin and flourish.
Position: Health Informatics Analyst
Position Type: Permanent Full-Time
Hours of Work: 75 Hours per pay period
Job Posting Number: N-10-26
Union: Non-Union
Wage Range: $35.18 to $39.12 PER HOUR (Salary Range - $68,600 to $76,297)
Position Objective
Hotel Dieu Shaver Health and Rehabilitation Centre (HDS) is entering a time of great opportunity and transformation. We are looking for exceptional individuals to be part of our extraordinary team and future that includes a focus on leveraging information and technology to transform how we plan and deliver patient care at Hotel Dieu Shaver Health and Rehabilitation Centre and across the Niagara region.
Reporting to the Director of Health Informatics & Patient Relations, the Health Informatics Analyst will play a critical role in the maintenance and optimization of the Hospital Information System (HIS) and other information systems (e.g., UKG, Emerald, WellSky) within Hotel Dieu Shaver. This role involves collaborating with multidisciplinary teams, staff onboarding and training on information systems, troubleshooting, and supporting staff through the transition. The Analyst will be responsible for developing HIS and other information systems training materials, delivering classroom training, virtual training, one-on-one training, coordinating onboarding for new staff, maintaining training content, and assisting in system testing. This role may include extended hours or on-call responsibilities during key phases of HIS system updates or emergencies.
Key Responsibilities
Clinical and Business Application Support
- Serve as the primary operational support resource for the Hospital Information System (HIS) and other enterprise applications.
- Provide first-line troubleshooting and issue resolution for clinical, operational, and business systems.
- Manage and monitor support requests, escalating issues when required.
- Investigate system incidents, identify root causes, and recommend corrective actions.
- Liaise with Digital Health teams, vendors, and regional partners to resolve technical and workflow issues.
- Support application upgrades, patches, enhancements, and maintenance activities.
- Assist with user account administration, access requests, and security role assignments.
- Maintain application documentation, configuration records, and system inventories.
Supported Systems May Include:
- Oracle Health / Cerner Millennium
- UKG
- Emerald
- WellSky
- Clinical and operational reporting solutions
- Microsoft 365 applications
- Other approved digital health technologies
Training, Education and Adoption
- Develop, maintain, and deliver end-user training programs for all health information systems and business applications.
- Create education materials, quick-reference guides, job aids, workflow documentation, videos, and e-learning resources.
- Coordinate and facilitate orientation training for all staff, physicians and students
- Deliver classroom, virtual, and one-on-one system training.
- Maintain training schedules, attendance records, competencies, and learning documentation.
- Support and mentor unit-based super users.
- Assess learning needs and recommend education strategies.
- Coordinate communication and education activities related to system changes, upgrades, and new functionality.
Workflow Analysis and Optimization
- Analyze clinical and administrative workflows to identify opportunities for improvement.
- Collaborate with clinicians, physicians, and operational leaders to optimize system usage and adoption.
- Recommend solutions that improve efficiency, patient safety, documentation quality, and user experience.
- Participate in process improvement initiatives and workflow redesign projects.
- Support standardization of workflows across departments.
- Monitor data quality and documentation compliance indicators.
Onboarding and User Support
- Coordinate technology onboarding activities for all new staff and providers.
- Ensure timely completion of system access, education, and competency requirements.
- Act as the primary point of contact for day-to-day user support.
- Conduct rounding with departments to identify issues, training needs, and optimization opportunities.
- Maintain a customer-focused approach to support and service delivery.
- Provide immediate support during critical workflow or application issues.
Testing and Implementation
- Participate in the planning, implementation, testing, and evaluation of new technologies and system enhancements.
- Develop test plans, test scripts, and testing documentation.
- Coordinate User Acceptance Testing (UAT) activities.
- Validate workflows and ensure solutions meet operational requirements.
- Support project teams during system implementations and upgrades.
- Assist with go-live planning, end-user readiness, and stabilization activities.
- Monitor and evaluate post-implementation outcomes.
Downtime, Business Continuity and Readiness
- Maintain system downtime procedures and documentation.
- Coordinate downtime education and organizational preparedness activities.
- Participate in downtime testing and recovery exercises.
- Support business continuity planning for clinical and operational systems.
- Ensure staff understand downtime workflows and emergency procedures.
Relationship Management
- Build strong relationships with physicians, clinical teams, leaders, and external partners.
- Facilitate stakeholder meetings and gather system requirements.
- Support change management and user engagement activities.
- Promote positive adoption of healthcare technologies.
- Act as a trusted advisor for operational informatics matters.
Qualifications
Education:
- College Diploma or University degree specializing in Health Informatics, Health Information Management, or a related field is required.
- Certification in Health Informatics or related field is an asset.
Experience:
- Minimum of 3-5 years of experience in informatics or health IT in a healthcare setting, preferred.
- Demonstrated experience with HIS implementation, including user training and support.
- Familiarity with Oracle health or other major HIS platforms an asset.
Skills:
- Strong understanding of operational and clinical workflows in a healthcare setting.
- Ability to communicate effectively with clinical and non-clinical partners.
- Proficiency in project management principles, with the ability to manage multiple priorities.
- Analytical skills for assessing data, identifying trends, and implementing improvements.
- Experience with change management and user adoption strategies in a healthcare setting.
Key Competencies:
- Customer Service Excellence: Provides responsive, professional, and solution-focused support to all users.
- Training and Knowledge Transfer: Delivers engaging education programs that build user confidence and technology adoption.
- Healthcare Informatics Expertise: Applies technology and workflow knowledge to improve patient care and operational effectiveness.
- Continuous Improvement: Identifies opportunities to optimize systems, workflows, and user experiences.
- Collaboration and Relationship Building: Works effectively with physicians, staff, leaders, vendors, and regional partners.
- Innovation and Adaptability: Supports organizational digital transformation and responds effectively to changing priorities.
- Proficiency in both official languages (English and French) will be considered an asset.
Hours of Work:
- Monday – Friday, 8 hour days (75 paid hours biweekly).
- The successful candidate will work onsite at HDS.
- Hotel Dieu Shaver provides a competitive compensation, benefit and pension plan.
Ideal Candidate
The ideal candidate is a hands-on healthcare technology professional who enjoys supporting users, teaching others, solving operational challenges, optimizing workflows, and driving adoption of digital health tools. This individual will serve as the organization's operational informatics lead, owning the daily functions.
At HDS we believe that our differences enable us to be a better team – one that makes informed decisions, drives innovation, and delivers the best care for our patients. We are dedicated to fostering a positive culture where individuals of all backgrounds and identities feel empowered, respected and included. HDS values equity and an inclusive culture and is committed to attracting and retaining a diverse team where everyone is welcome.
If you are interested in serving our community in an environment of holistic and compassionate care and would like to join our team, we invite you to submit your resume and cover letter.
Email: recruit@hoteldieushaver.org
Mail:
Hotel Dieu Shaver Health and Rehabilitation Centre
Human Resources Department
541 Glenridge Avenue
St. Catharines, ON L2T 4C2
Fax: (905) 687-3228
Applications must be submitted to the Human Resources Department no later than 4 p.m. on Thursday, November 5, 2026.
Accommodations for job applicants with disabilities are available on request throughout the recruitment process.
We thank all applicants for their reply and advise that only those under consideration will be contacted by the Human Resources Department.
Some job postings may appear on third-party sites without our authorization. Always refer to the Hotel Dieu Shaver Careers page for the most accurate and up-to-date opportunities. We will never request payment or sensitive personal information during recruitment.