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Comfort. Care. Hope.

Accountability

Hotel Dieu Shaver Health and Rehabilitation Centre is committed to providing quality, compassionate care and excellent service to the people we serve.


Public Reporting

We believe in transparency and accountability. We believe in the importance of keeping our community informed of our performance. In this section of our web site, you will find up-to-date results on a variety of quality and patient safety measures. We monitor and review these results on a regular basis so that we can make improvements. Click Public Reporting to see our indicators.

In addition, as of April 1, 2011, Hotel Dieu Shaver joined other Ontario public hospitals in making our annual Quality Improvement Plan publicly available. The Plan provides a standardized way for Hotel Dieu Shaver to demonstrate our commitment to public accountability, as well as highlight the things we are doing that will contribute to creating a positive patient experience. Click Excellent Care for All Act to see our Quality Improvement Plan.

As a public not-for-profit organization, we take our financial responsibilities seriously and invite you to review our policies.

Finally, we are an accredited hospital and follow a continuous improvement cycle to meet and exceed standards of care established by Accreditation Canada. We have set up internal structures that support and enable quality improvement across all parts of the organization. 


Annual Financial Statements

2020 - 2021   |   2021-2022   |   2022-2023   |   2023-2024   |   2024-2025


Broader Public Sector Accountability

The Broader Public Sector Accountability Act, 2010 (BPSAA) was introduced on October 20, 2010 and received Royal Assent on December 8, 2010. The BPSAA establishes new rules and higher accountability standards for hospitals, Local Health Integration Networks (LHINs) and broader public sector organizations.

The BPSAA


Strategic Plan

Hotel Dieu Shaver is proud to unveil its new Strategic Plan for 2025–2030, titled Rehabilitation Redefined.

This five-year plan reflects months of meaningful engagement with our staff, physicians, patients, families, volunteers, community partners, and board members — all of whom helped shape a shared vision for the future of rehabilitation care in Niagara. 

Built around five core priorities — Cultivate, Advance, Revitalize, Enhance, and Sustain — the plan outlines the goals, values, and direction that will guide Hotel Dieu Shaver as we expand our services, strengthen our partnerships, and continue to deliver compassionate, high-quality care. 


Annual Reports


Quality Improvement Plan (QIP)

2025-26 QIP Narrative

2025-26 QIP Improvements, Targets and Initiatives

2025-26 QIP Progress Report


Expense Reporting: Executive Expenses

Hotel Dieu Shaver is committed to being open and transparent with its stakeholders and the general public. Further to the hospital’s commitment is our compliance with the Broader Public Sector Accountability Act, 2010 directives to hospitals in respect of reporting requirements under the BPSAA. This act received Royal Assent on December 8, 2010, and was created to strengthen and reinforce accountability, transparency and oversight of broader public sector expense claims.

Our hospital has absolutely embraced this requirement. We believe that it is a reasonable way to promote public confidence in our management of taxpayer money, and it is consistent with the policies that already apply to senior leaders in government and other broader public sector organizations. Taxpayers want to know that their healthcare dollars are being spent appropriately.

As per direction received from the Minister of Health and Long-Term Care, Hotel Dieu Shaver has created this page which details the expense reports of board members and senior staff as they engage with our stakeholders in managing the health care system.

Per the Directive, expense reporting will be posted semi-annually for a six-month period by November 30 (for April 1 to September 30) and May 31 (for October 1 to March 31).

Who does this apply to at Hotel Dieu Shaver?

  • Board of Directors
  • Chief Executive Officer (CEO)
  • Every other member of the hospital’s senior management group

Public Sector Salary Disclosure

In accordance with the 1996 Public Sector Salary Disclosure Act, organizations that receive public funding from the Province of Ontario are required to disclose the names, positions, salaries and taxable benefits of employees who earn $100,000 or more within the calendar year. The most recent disclosure can be found on the Ministry of Finance website.


Freedom of Information


Quality for Environmental Stewardship

Energy Consumption and Greenhouse Gas Emissions Reporting

5 Year Energy Plan

Renewing Hope. Rebuilding Lives.

Hotel Dieu Shaver Health and Rehabilitation Centre is a specialty hospital that excels in providing rehabilitation and complex care to thousands of patients across the Niagara Region.

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