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Comfort. Care. Hope.


Hotel Dieu Shaver Health and Rehabilitation Centre is committed to providing quality, compassionate care and excellent service to the people we serve.

Public Reporting

We believe in transparency and accountability. We believe in the importance of keeping our community informed of our performance. In this section of our web site, you will find up-to-date results on a variety of quality and patient safety measures. We monitor and review these results on a regular basis so that we can make improvements. Click Public Reporting to see our indicators.

In addition, as of April 1, 2011, Hotel Dieu Shaver joined other Ontario public hospitals in making our annual Quality Improvement Plan publicly available. The Plan provides a standardized way for Hotel Dieu Shaver to demonstrate our commitment to public accountability, as well as highlight the things we are doing that will contribute to creating a positive patient experience. Click Excellent Care for All Act to see our Quality Improvement Plan.

As a public not-for-profit organization we take our financial responsibilities seriously and invite you to review our policies.

Finally, we are an accredited hospital and follow a continuous improvement cycle to meet and exceed standards of care established by Accreditation Canada. We have set up internal structures that support and enable quality improvement across all parts of the organization. 

Click here to view Hotel Dieu Shaver's Balanced Scorecard

Annual Financial Statements

2019 - 2020   |   2020 - 2021   |   2021-2022   |   2022-2023   |   2023-2024

Broader Public Sector Accountability

The Broader Public Sector Accountability Act, 2010 (BPSAA) was introduced on October 20, 2010 and received Royal Assent on December 8, 2010. The BPSAA establishes new rules and higher accountability standards for hospitals, Local Health Integration Networks (LHINs) and broader public sector organizations.


  • Bans the practice of hiring lobbyists using public funds
  • Increases accountability for hospitals and LHINs
  • Establishes new procurement and expense rules for certain large BPS organizations
  • Adds accountability measures related to compliance and expenses rules
  • Brings hospitals under the Freedom of Information and Protection of Privacy Act (FIPPA)
  • 2024 Attestation

Annual Reports

Strategic Plan

2020-2025 Strategic Plan

Board of Trustees Meeting Minutes

2023-2024 Board of Trustees Meeting Schedule  |  Click Here

Quality Improvement Plan (QIP)

2024 QIP Narrative

2024-25 QIP Improvements, Targets and Initiatives

2024-25 Progress Report

Expense Reporting: Travel Expenses

Public Sector Salary Disclosure

In accordance with the 1996 Public Sector Salary Disclosure Act, organizations that receive public funding from the Province of Ontario are required to disclose the names, positions, salaries and taxable benefits of employees who earn $100,000 or more within the calendar year. The most recent disclosure can be found on the Ministry of Finance website.

Freedom of Information

Quality for Environmental Stewardship

Energy Consumption and Greenhouse Gas Emissions Reporting

5 Year Energy Plan

Renewing Hope. Rebuilding Lives.

Hotel Dieu Shaver Health and Rehabilitation Centre is a specialty hospital that excels in providing rehabilitation and complex care to thousands of patients across the Niagara Region.

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