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Comfort. Care. Hope.

Accountability

Hotel Dieu Shaver Health and Rehabilitation Centre is committed to providing quality, compassionate care and excellent service to the people we serve.

Public Reporting

We believe in transparency and accountability. We believe in the importance of keeping our community informed of our performance. In this section of our web site, you will find up-to-date results on a variety of quality and patient safety measures. We monitor and review these results on a regular basis so that we can make improvements. Click Public Reporting to see our indicators.

In addition, as of April 1, 2011, Hotel Dieu Shaver joined other Ontario public hospitals in making our annual Quality Improvement Plan publicly available. The Plan provides a standardized way for Hotel Dieu Shaver to demonstrate our commitment to public accountability, as well as highlight the things we are doing that will contribute to creating a positive patient experience. Click Excellent Care for All Act to see our Quality Improvement Plan.

As a public not-for-profit organization, we take our financial responsibilities seriously and invite you to review our policies.

Finally, we are an accredited hospital and follow a continuous improvement cycle to meet and exceed standards of care established by Accreditation Canada. We have set up internal structures that support and enable quality improvement across all parts of the organization. 

Click here to view Hotel Dieu Shaver's Balanced Scorecard

Annual Financial Statements

2020 - 2021   |   2021-2022   |   2022-2023   |   2023-2024   |   2024-2025

Broader Public Sector Accountability

The Broader Public Sector Accountability Act, 2010 (BPSAA) was introduced on October 20, 2010 and received Royal Assent on December 8, 2010. The BPSAA establishes new rules and higher accountability standards for hospitals, Local Health Integration Networks (LHINs) and broader public sector organizations.

The BPSAA

Strategic Plan

Hotel Dieu Shaver is proud to unveil its new Strategic Plan for 2025–2030, titled Rehabilitation Redefined.

This five-year plan reflects months of meaningful engagement with our staff, physicians, patients, families, volunteers, community partners, and board members — all of whom helped shape a shared vision for the future of rehabilitation care in Niagara. 

Built around five core priorities — Cultivate, Advance, Revitalize, Enhance, and Sustain — the plan outlines the goals, values, and direction that will guide Hotel Dieu Shaver as we expand our services, strengthen our partnerships, and continue to deliver compassionate, high-quality care. 

Annual Reports

2023-2024 Annual Report

2022-2023 Annual Report

2021-2022 Annual Report

2020-2021 Annual Report

2019-2020 Annual Report

2018-2019 Annual Report

2018-2019 Annual Report

Quality Improvement Plan (QIP)

2025-26 QIP Narrative

2025-26 QIP Improvements, Targets and Initiatives

2025-26 QIP Progress Report

Expense Reporting: Travel Expenses

Anne Atkinson | Chair, Board of Trustees

Mr. Frank Bagatto | Past Chair, Secretary/Treasurer

Lynne Pay | Chief Executive Officer

Sister Louise Dillon | Director, Mission and Pastoral Services

David Ceglie | Executive VP Clinical Services

Public Sector Salary Disclosure

In accordance with the 1996 Public Sector Salary Disclosure Act, organizations that receive public funding from the Province of Ontario are required to disclose the names, positions, salaries and taxable benefits of employees who earn $100,000 or more within the calendar year. The most recent disclosure can be found on the Ministry of Finance website.

Freedom of Information

Quality for Environmental Stewardship

Energy Consumption and Greenhouse Gas Emissions Reporting

5 Year Energy Plan

Renewing Hope. Rebuilding Lives.

Hotel Dieu Shaver Health and Rehabilitation Centre is a specialty hospital that excels in providing rehabilitation and complex care to thousands of patients across the Niagara Region.

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