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Comfort. Care. Hope.

Information for Family & Visitors

Visitors & relatives are welcome at Hotel Dieu Shaver – please review the information below or contact us with your questions.

Hotel Dieu Shaver encourages visits from family and friends during the healing process of our patients. We know that having loved ones nearby makes patients more comfortable and speeds up their recovery.

Our person-centred care culture includes an open visitation policy; however, there may be times when you are asked to leave by the health care team to protect the privacy and dignity of our patients.

Visiting Hours & Information

Important: Visitors are not permitted to visit if they are feeling unwell and/or if they are experiencing any of the identified symptoms

  • Visitors are required to self-assess their health and wash their hands before visiting
  • Inpatients can have 2 visitors at their beside, at a time
  • All visitors must be 12 years old and up
  • Visitation should not disrupt a patient’s therapy session. If you came to visit while a patient is receiving therapy, we kindly ask that you return once therapy is complete
  • Masking is strongly encouraged for visitors 

Inpatient Visiting Hours:

Monday - Sunday (Including Stat. Holidays): 11:00 a.m. – 8:00 p.m.

Patient & Family Handbook | Download

Patient Meal Service

Breakfast: 7:30 a.m.
12 p.m. (Noon)
Dinner: 4:45-5:15 p.m.

Patients will receive a selective menu every morning at 10:00 a.m., which will be left at the bedside for the patient or family to fill out. Menus will be picked up at noon. If required, assistance will be offered when menus are picked up. Menu selections are for the following day.


Parking at Hotel Dieu Shaver works on a pay-and-display system. Simply pay at one of the machines located at various points around the parking lots, and then display the ticket face up on your dashboard. The payment options are hourly ($2.00), daily ($6.00), or monthly ($40.00) - by coins or credit card only. Sorry, no bills.

Click here for more parking information.

In the event of any parking disputes regarding payment (eg. receiving a ticket if parking tag has not been left in full view), patients and visitors will need to contact Parklink directly and send the original proof of receipt/payment, either by mail or e-mail to the following address: 

Parking Invoice
P.O. Box 66045
Toronto, Ontario
M3M 3G1


Patients and families are responsible for transportation costs associated with all external appointments not ordered by Hotel Dieu Shaver physicians.


Patients who are unable to return home and who are awaiting transfer to a long-term care home or other facility will be charged a co-payment fee. The case manager will provide more information to you and your family if this applies.


Hotel Dieu Shaver is a smoke-free and vape-free facility. Smoking or vaping is not permitted on hospital property. This policy applies to all patients, visitors, staff, volunteers, and physicians.

Renewing Hope. Rebuilding Lives.

Hotel Dieu Shaver Health and Rehabilitation Centre is a specialty hospital that excels in providing rehabilitation and complex care to thousands of patients across the Niagara Region.

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(905) 685-1381 Contact