Visitors and relatives are welcome at Hotel Dieu Shaver. Please review the information below or contact us with your questions.
Visiting Hours & Information
Hotel Dieu Shaver encourages visits from family and friends during the healing process of our patients. We know that having loved ones nearby makes patients more comfortable and speeds up their recovery.
Our person-centred care culture includes an open visitation policy; however, there may be times when you are asked to leave by the health care team to protect the privacy and dignity of our patients. To support recovery, we encourage a quiet, restful period after 8 p.m. Please help us create a peaceful environment for all patients.
Family and visitors are expected to respect the privacy and dignity of all individuals, including health care providers and other family members or visitors. In this regard, no video photography or photographs are permitted within the hospital.
Important: Visitors are not permitted to visit if they are feeling unwell.
- Visitors are required to self-assess their health and wash their hands before visiting.
- No more than two visitors are to be at the patient’s bedside at any one time and children under the age of 12 must be with an adult at all times.
- Visitation should not disrupt a patient’s therapy session. If you came to visit while a patient is receiving therapy, we kindly ask that you return once therapy is complete.
- Visitation may be restricted based on current Public Health guidelines and hospital policies specific to Infection Prevention and Control. During times of reduced or restricted visitation, the core concepts of Dignity and Respect, Information Sharing, Participation and Collaboration will be regarded.
- Masking is strongly encouraged for visitors.
Patient & Family Handbook | Download
Patient Meal Service
Breakfast: 7:30 a.m.
Lunch: 12 p.m. (Noon)
Dinner: 4:45 p.m. to 5:15 p.m.
Patients will receive a selective menu every morning at 10:00 a.m., which will be left at the bedside for the patient or family to fill out. Menus will be picked up at noon. If required, assistance will be offered when menus are picked up. Menu selections are for the following day.
Parking
Parking at Hotel Dieu Shaver works on a pay-and-display system. Simply pay at one of the machines located at various points around the parking lots, and then display the ticket face up on your dashboard. The length-of-stay options are hourly, daily, or monthly, with payment made by coins or credit card only. Please note that the machines do not accept debit cards or bills, and do not provide change.
Please note that Hotel Dieu Shaver’s parking facilities are reserved exclusively for patients, visitors, and staff. Our lot is not a public parking area. Unauthorized use, including parking for nearby businesses or institutions, is strictly prohibited and may result in enforcement measures.
We kindly ask all non-hospital visitors to respect our parking policies so that our patients and their families have the access they need.
Click here for more parking information.
In the event of any parking disputes regarding payment (e.g. receiving a ticket if parking tag has not been left in full view), patients and visitors will need to contact Parklink directly and send the original proof of receipt/payment, either by mail or email, to the following address:
Precise ParkLink
Parking Invoice
P.O. Box 66045
Toronto, Ontario
M3M 3G1
Email: violations@precisebi.com
Transportation
Patients and families are responsible for transportation costs associated with all external appointments not ordered by Hotel Dieu Shaver physicians.
Co-Payment
Patients who are unable to return home and who are awaiting transfer to a long-term care home or other facility will be charged a co-payment fee. A case manager will provide more information to you and your family if this applies.
Smoking
Hotel Dieu Shaver is a smoke-free and vape-free facility. Smoking or vaping is not permitted on hospital property. This policy applies to all patients, visitors, staff, volunteers, and physicians.