Visitors and relatives are welcome at Hotel Dieu Shaver. Please review the information below or contact us with your questions.
Visiting Hours & Information
Hotel Dieu Shaver encourages visits from family and friends during the healing process of our patients. We know that having loved ones nearby makes patients more comfortable and speeds up their recovery.
Our person-centred care culture includes an open visitation policy; however, there may be times when you are asked to leave by the health care team to protect the privacy and dignity of our patients. To support recovery, we encourage a quiet, restful period after 8 p.m. Please help us create a peaceful environment for all patients.
Family and visitors are expected to respect the privacy and dignity of all individuals, including health care providers and other family members or visitors. In this regard, no video photography or photographs are permitted within the hospital.
Important: Visitors are not permitted to visit if they are feeling unwell.
- Visitors are required to self-assess their health and wash their hands before visiting.
- No more than two visitors are to be at the patient’s bedside at any one time and children under the age of 12 must be with an adult at all times.
- Visitation should not disrupt a patient’s therapy session. If you came to visit while a patient is receiving therapy, we kindly ask that you return once therapy is complete.
- Visitation may be restricted based on current Public Health guidelines and hospital policies specific to Infection Prevention and Control. During times of reduced or restricted visitation, the core concepts of Dignity and Respect, Information Sharing, Participation and Collaboration will be regarded.
- Masking is strongly encouraged for visitors.
Patient Meal Service
Breakfast: 7:30 a.m.
Lunch: 12 p.m. (Noon)
Dinner: 4:45 p.m. to 5:15 p.m.
Patients will receive a selective menu every morning at 10:00 a.m., which will be left at the bedside for the patient or family to fill out. Menus will be picked up at noon. If required, assistance will be offered when menus are picked up. Menu selections are for the following day.
Parking
Parking is available at Hotel Dieu Shaver for patients, visitors, staff and authorized hospital partners.
As of October 6, 2026, HDS uses a pay-by-plate parking system. Patients and visitors can pay for parking at indoor terminals located at key entrances throughout the hospital.
How to Pay for Parking
When you arrive:
- Make note of your vehicle's licence plate number before entering the hospital.
- Visit one of the indoor parking terminals.
- Enter your licence plate number and select your parking option.
- Complete your payment.
- You're all set — there is no ticket to display and no need to return to your vehicle.
Parking terminals accept debit, credit, mobile / contactless payment and coins. Machines do not provide change.
Parking Rates
Parking is available at the following rates:
- Hourly: $2.50
- Daily maximum: $7.00
- Monthly: $50.00
Parking Terminal Locations
Parking terminals are located inside the following entrances:
Dr. John T. Luce Inpatient Building: Main Entrance and North Entrance / Ambulance Entrance.
Outpatient Building: Entrances A, B, C and D, and the PBO Entrance.
P Symbol denotes location of payment terminals at all major entrances across the Hotel Dieu Shaver facility.
Parking Is Reserved for HDS Visitors
Hotel Dieu Shaver's parking facilities are reserved for patients, visitors, staff and authorized hospital partners. Our parking lots are not public parking areas.
Unauthorized use, including parking while attending nearby businesses or institutions, is prohibited and may result in enforcement measures.
We kindly ask everyone to respect our parking policies so that patients and their families have access to parking when visiting HDS.
Parking Invoices & Disputes
Parking enforcement is administered by Precise ParkLink.
If you believe you have received a parking invoice in error, disputes must be submitted directly to Precise ParkLink. When submitting a dispute, please have your parking invoice and any applicable proof of payment available.
Transportation
Patients and families are responsible for transportation costs associated with all external appointments not ordered by Hotel Dieu Shaver physicians.
Co-Payment
Patients who are unable to return home and who are awaiting transfer to a long-term care home or other facility will be charged a co-payment fee. A case manager will provide more information to you and your family if this applies.
Smoking
Hotel Dieu Shaver is a smoke-free and vape-free facility. Smoking or vaping is not permitted on hospital property. This policy applies to all patients, visitors, staff, volunteers, and physicians.
Patient & Family Handbook
Our Patient & Family Handbook is provided to assist patients and families in feeling comfortable at all stages of their experience with Hotel Dieu Shaver. All the information contained within this handbook is also available on this website.